Refund & Cancellation Policy

Last Updated: July 2026

At Adhvik Labs, we strive to provide a seamless diagnostic testing experience. We understand that plans can change, and this policy outlines the terms under which you may cancel your booking and request a refund.

1. Cancellation Policy

1.1 Cancellation Before Sample Collection

You may cancel your booking at any time before the phlebotomist arrives for sample collection. In such cases, you are entitled to a full refund of the amount paid. No cancellation charges will apply.

1.2 Cancellation After Sample Collection

Once the sample has been collected by our phlebotomist, the booking cannot be cancelled and no refund will be issued. This is because the sample processing begins immediately after collection, and resources have already been utilized.

1.3 Cancellation by Adhvik Labs

In rare cases, we may need to cancel or reschedule your booking due to:

• Phlebotomist unavailability in your area
• Adverse weather conditions or unforeseen circumstances
• Insufficient sample quality requiring re-collection
• Service area restrictions

If we cancel your booking, you will receive a full refund or the option to reschedule at no additional cost.

2. Refund Scenarios

3. Partial Refund for Package Modifications

If you have booked a health package and wish to remove certain tests before sample collection:

• The refund amount will be calculated based on the difference between the package price and the individual test prices of the remaining tests
• If the remaining tests cost more individually than the package price, no refund will be applicable
• Package modifications are not possible after sample collection has begun

4. Refund Timeline

Once a refund is approved:

• Online Payments (UPI, Cards, Net Banking): Refunds are processed within 5-7 business days to the original payment method
• Wallet Payments: Refunds are credited back to the wallet within 3-5 business days
• Cash Payments: Refunds for cash payments will be processed via bank transfer. You will need to provide your bank account details

Please note that while we initiate refunds promptly, the actual credit to your account depends on your bank or payment provider and may take additional time.

5. How to Request a Refund

To request a cancellation and refund, follow these steps:

1. Contact Us: Reach out via email at info@adhviklabs.com or call us at +91 98760 00000
2. Provide Details: Share your booking ID, registered name, phone number, and the reason for cancellation
3. Confirmation: Our team will review your request and confirm the cancellation and applicable refund within 24 hours
4. Refund Processing: Once confirmed, the refund will be initiated and credited as per the timelines mentioned above

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After the blood/urine sample has been collected
• If the test report has already been generated and delivered
• Failure to provide correct information leading to service issues
• Absence or unavailability at the scheduled time without prior intimation
• Promotional or discounted bookings marked as non-refundable at the time of purchase

7. Disputes

If you believe your refund request has been unfairly denied or if you have concerns about the refund process, please escalate the matter by writing to info@adhviklabs.com with "Refund Dispute" in the subject line. We will review your case and respond within 48 hours.