Frequently Asked Questions

Booking a lab test with Adhvik Labs is simple and can be done in a few steps:

• Visit our website and browse through our available tests and health packages
• Select the test(s) you need and add them to your cart
• Choose a convenient date and time slot for home sample collection
• Enter your personal details and delivery address
• Complete the payment online or select cash-on-collection

You will receive a booking confirmation via SMS and email. You can also book by calling us directly at +91 98760 00000.

Yes, absolutely! You can book tests for your family members using your account. During the booking process, simply enter the patient's details (name, age, gender) for whom the test is being booked. You can book tests for multiple family members in a single order, and the phlebotomist will collect samples from all patients during the same visit.

You must be at least 18 years of age to create an account and book tests on our platform. However, diagnostic tests can be booked for patients of any age, including children and elderly family members. For minors (under 18), the booking must be made by a parent or legal guardian who will also need to be present during sample collection.

You can reschedule your appointment free of charge, provided the request is made before the phlebotomist has been dispatched for your collection. To reschedule, contact our support team via phone at +91 98760 00000 or email at info@adhviklabs.com. We will help you find a new date and time slot that suits your schedule.

Home sample collection is a convenient service where our trained and certified phlebotomist visits your home, office, or any preferred location to collect blood, urine, or other samples required for your diagnostic tests. This eliminates the need to travel to a lab, wait in queues, or take time off from your routine. The entire process takes just 5-10 minutes, and all samples are handled with strict safety and hygiene protocols.

We currently provide home sample collection services across most areas in Ludhiana city and its surrounding regions. Our service area includes but is not limited to Sarabha Nagar, Model Town, Dugri, Pakhowal Road, BRS Nagar, Civil Lines, Ferozepur Road, Haibowal, Jamalpur, Giaspura, and many more localities. If you are unsure whether your area is covered, please enter your pin code during booking or call us at +91 98760 00000 to confirm availability.

Preparation depends on the specific test you have booked. General guidelines include:

• Fasting tests: Do not eat or drink anything (except water) for 10-12 hours before the test. Common fasting tests include blood sugar (fasting), lipid profile, and liver function tests
• Non-fasting tests: Tests like CBC, thyroid profile, and Vitamin D generally do not require fasting
• Stay hydrated: Drink adequate water before your test to make blood drawing easier
• Medications: Inform the phlebotomist about any medications you are currently taking, as some can affect test results
• Comfortable clothing: Wear a top with sleeves that can be easily rolled up

Specific instructions will be shared with you at the time of booking.

Not all tests require fasting. Fasting is typically required for tests that measure blood sugar levels, cholesterol, triglycerides, and certain metabolic markers. When you book a test that requires fasting, we will clearly inform you during the booking process and via the confirmation message. As a general rule, if your test requires fasting, avoid food and beverages (except plain water) for 10-12 hours before the scheduled collection time. Early morning slots (6 AM - 9 AM) are ideal for fasting tests.

We offer flexible time slots to suit your schedule. Home sample collection is available from 6:00 AM to 12:00 PM on all days, including Sundays and public holidays. Early morning slots (6:00 AM - 9:00 AM) are especially recommended for fasting tests. You can select your preferred time slot during the booking process, subject to availability in your area.

Report turnaround time varies depending on the type of test:

• Basic tests (CBC, blood sugar, thyroid profile): Typically within 12-24 hours
• Standard tests (lipid profile, liver function, kidney function): Usually within 24-48 hours
• Specialized tests (hormonal panels, allergy panels, cancer markers): May take 3-5 business days
• Health packages: Complete reports are usually available within 48-72 hours

The estimated report delivery time is communicated at the time of booking for each test.

Once your test report is ready, you will be notified via SMS and email. You can access your reports through multiple channels:

• Email: A PDF copy of the report is sent to your registered email address
• Website: Log in to your Adhvik Labs account to view and download reports anytime
• WhatsApp: Reports can also be shared via WhatsApp on request

All reports are stored securely in your account and can be accessed whenever needed for future reference or doctor consultations.

Yes, our test results are highly accurate and reliable. All samples collected by Adhvik Labs are processed at Thyrocare Technologies Ltd., which is one of India's leading and most trusted diagnostic laboratories. Thyrocare uses state-of-the-art fully automated equipment and follows stringent quality control protocols. However, as with any medical test, results should be interpreted by a qualified healthcare professional in the context of your overall health. We recommend sharing your reports with your doctor for proper medical guidance.

Adhvik Labs is an authorized collection centre for Thyrocare Technologies Ltd. This means we handle the patient-facing aspects of the diagnostic process, including booking, home sample collection, and report delivery. The actual processing and analysis of all samples is performed at Thyrocare's centralized, fully automated laboratories. Thyrocare is a publicly listed company and one of India's largest diagnostic chains, known for its accuracy, affordability, and nationwide presence. This partnership allows us to offer world-class testing at accessible prices right here in Ludhiana.

We accept a wide range of payment methods for your convenience:

• UPI: Google Pay, PhonePe, Paytm, and other UPI apps
• Debit/Credit Cards: Visa, Mastercard, RuPay
• Net Banking: All major Indian banks
• Digital Wallets: Paytm Wallet, Amazon Pay, and more
• Cash on Collection: Pay the phlebotomist directly at the time of sample collection

All online payments are processed through secure, PCI-DSS compliant payment gateways to ensure your financial information is protected.

Yes, you can cancel your booking at any time before the sample has been collected. A full refund will be issued for cancellations made before the phlebotomist arrives. However, once the sample has been collected, the booking cannot be cancelled and no refund will be provided, as the sample processing begins immediately. To cancel a booking, contact our support team via phone or email. For complete details, please refer to our Refund & Cancellation Policy.

To request a refund, please follow these steps:

• Contact us at info@adhviklabs.com or call +91 98760 00000
• Provide your booking ID, registered name, and reason for cancellation
• Our team will review and confirm the refund within 24 hours

Approved refunds are processed within 5-7 business days and credited back to your original payment method. For cash payments, the refund will be processed via bank transfer. For full details, see our Refund & Cancellation Policy.

Yes, we offer customized corporate health check-up packages for organizations of all sizes. Our corporate wellness programs include:

• Pre-employment health screenings
• Annual employee health check-ups
• Customized test panels based on your industry and workforce needs
• On-site sample collection at your office premises
• Consolidated digital reports and health analytics for HR teams

For corporate enquiries, bulk bookings, or customized packages, please email us at info@adhviklabs.com or call +91 98760 00000. We will be happy to create a tailored solution for your organization.