Privacy Policy

Last Updated: July 2026

Adhvik Labs ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, share, and protect the data you provide when you use our website, mobile applications, and diagnostic testing services.

By using our services, you agree to the practices described in this policy. We encourage you to read this document carefully.

1. Information We Collect

1.1 Personal Information

When you book a test, create an account, or interact with our services, we may collect:

• Full name, date of birth, gender, and age
• Contact details including email address, phone number, and residential address
• Government-issued identification numbers (where required for regulatory compliance)
• Billing and payment information (credit/debit card details, UPI IDs, net banking details)

1.2 Health and Medical Data

As a healthcare diagnostics provider, we collect health-related data necessary to deliver our services:

• Medical history and prescriptions provided during test booking
• Diagnostic test results and reports
• Sample collection details and phlebotomist notes
• Previous test records (if you choose to share them)

1.3 Device and Technical Information

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, and navigation patterns on our website
• Referral URLs and search queries that led you to our site
• Location data (with your consent) for home collection services

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: Processing test bookings, coordinating sample collection, generating diagnostic reports, and delivering results to you
• Communication: Sending booking confirmations, appointment reminders, report notifications, and responding to your queries
• Service Improvement: Analysing usage patterns to improve our website, services, and user experience
• Legal Compliance: Meeting regulatory requirements, maintaining medical records as mandated by Indian healthcare laws
• Safety and Security: Detecting and preventing fraud, unauthorized access, and other security threats
• Marketing: Sending promotional offers and health awareness information (only with your consent, with easy opt-out options)

3. Data Storage and Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• All sensitive data is encrypted during transmission using SSL/TLS protocols
• Health records are stored on secure, access-controlled servers
• Access to personal and medical data is restricted to authorized personnel only
• We conduct regular security audits and vulnerability assessments
• Data backups are maintained in encrypted format with strict access controls

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps.

4. Data Sharing and Disclosure

We do not sell your personal or health data. We may share your information only in the following circumstances:

4.1 Partner Laboratory (Thyrocare)

Adhvik Labs operates as an authorized collection centre for Thyrocare Technologies Ltd. Your sample data and relevant personal information are shared with Thyrocare for the purpose of processing your diagnostic tests and generating reports. Thyrocare maintains its own privacy and data protection standards.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, including compliance with court orders, health authority mandates, or law enforcement requests.

4.3 Service Providers

We may share limited data with trusted third-party service providers who assist us with payment processing, SMS/email delivery, and analytics. These providers are bound by confidentiality agreements.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for site functionality, login sessions, and security
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences for future visits

You can manage or disable cookies through your browser settings. Disabling essential cookies may impact site functionality.

6. Patient Data Protection

We recognize the sensitive nature of health data and adhere to the following principles:

• Health data is processed solely for the purpose of delivering diagnostic services
• Test reports are shared only with the registered patient or authorized persons
• We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act
• Patient records are retained only for the duration required by law and our legitimate business needs
• De-identified and aggregated health data may be used for internal research and service improvement

7. Your Rights

As a user of our services, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used electronic format
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are intended for individuals aged 18 and above. Diagnostic tests for minors must be booked by a parent or legal guardian. We do not knowingly collect personal data from children under 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the revised policy.